DEBIT CARD PROTECTION

 

Lost & Stolen Debit Card Information

To report a Lost or Stolen First National Bank Debit Card, please call 800-754-4128 and use “FNB Las Animas” when prompted for the name of your financial institution.  

Debit Card Fraud

To help protect you against debit card fraud, we have enhanced our fraud system to include a sophisticated neural network. Now, when a transaction on your card appears to fall outside of your usual spending pattern, an alert is created. A fraud analyst or automated voice system will then contact you to verify whether you authorized this transaction that does not fit your historical card spending behavior. Part of the verification will be to ask you to confirm the last 4 digits of your Social Security number on file.

As criminals become more sophisticated, the need to protect your account during the transaction could prevent additional fraud immediately at the merchant. In some instances you may be declined at the merchant if the activity is considered extremely suspicious. With a simple call, we will validate the transaction and allow you to continue shopping immediately.

If we are not successful contacting you, a decision will be made on your behalf to block future transactions until you can be reached for confirmation. Therefore it is important that you provide us your most up to date phone numbers. This is part of our continuing effort to provide you with the best protection available when using your First National Bank Debit Card. We hope you enjoy the peace of mind that comes with knowing your card carries state-of-the-art security features.

If you are planning to travel and anticipate using your First National Bank Debit Card, please let us know, and we can put your account on special status so your card use is not interrupted.

If you need to reach our fraud protection center, they can be reached 24 hours a day 7 days a week by calling 1-866-543-6313.